Privacy Policy

ENSMENU is an Egyptian cloud platform owned by ENS.EG, operating via ens.eg and ensmenu.com, built for restaurants, cafés, hotels, and hospitality businesses.

We collect data only to operate the platform and deliver smart menus, QR ordering, notifications, and AI menu import — not for unrelated commercial purposes.

By using ENSMENU you acknowledge the practices described in this policy.

We may collect the following when you register or use the platform:

• Name
• Email address
• Phone number
• Business data (trade name, type, address, branches)
• Menu data (categories, items, prices, descriptions, modifiers)
• Item images, logos, and backgrounds
• Usage data within the dashboard and public menu
• IP addresses, browser, and device information
• System logs and technical error records
• Order data (table, items, time, status)
• Cookies

We use collected data to:

• Operate the platform and display digital menus and QR orders
• Improve performance, load times, and service stability
• Provide customer support
• Send staff and admin notifications (new orders, account updates)
• Protect accounts and prevent unauthorised access
• Prevent abuse, fraud, and harmful content
• Develop new features for hospitality businesses
• Improve AI menu import models (without selling your data to third parties)

We protect your data through:

• HTTPS encryption between browser and servers
• Reasonable security measures on cloud infrastructure
• Limiting data access on a need-to-know basis
• Periodic review of systems and permissions

We do not sell your personal or business data to third parties for marketing.

ENSMENU offers AI menu import. When you upload menu images or files, they may be analysed automatically to extract categories, items, prices, and descriptions.

Please note:

• AI may sometimes misread text or prices
• You must review imported data and correct it before publishing
• Once you confirm and publish content, you are responsible for menu accuracy
• ENSMENU is not liable for incorrect content you confirmed and published after review

We use cookies and local storage to:

• Keep your login session active
• Remember language and theme (light/dark)
• Save basic usage preferences
• Measure performance and improve user experience

You can configure your browser to refuse some cookies; this may affect certain platform features.

ENSMENU does not sell customer or business data to third parties.

We may share limited data only with:

• Payment providers for subscriptions and billing
• Cloud hosting providers to operate the platform
• Authorities when legally required or under court order

These providers are bound to protect data within the scope of their service.

You are responsible for:

• Content you upload (text, images, prices)
• Copyright and intellectual property of images and materials used
• Legality of menu items and prices shown to customers
• Not publishing prohibited, misleading, or infringing content

Your business bears full responsibility for what visitors see via your ENSMENU menu.

Under applicable law you may:

• Request correction of your account or business data
• Request deletion of your account and associated data
• Request a copy of personal data we hold about you
• Contact support for any privacy-related inquiry

We aim to respond within a reasonable timeframe.

For privacy questions or data requests, contact us at:

• Email: info@ensmenu.com
• WhatsApp: +20 150 080 0050

The ENSMENU team — part of ENS.EG — is here to help.